What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express and Discover. We also accept bitcoin and other crypto payments.
Have you received my payment?
Once your payment has been received your order status goes from pending payment to processing. Once an order is in the processing state it ships with our next batch of orders.
What shipping methods are available?
We ship with both the U.S. Postal Service and Fedex. The post office is normally less expensive and typically is what most people use.
USPS First Class or FREE Shipping Option – 5-9 business days
USPS Priority – 2-3 business days
USPS Express – 1-2 business days
Fedex Ground – 2-5 business days
Fedex 2 day – 2 business days
Fedex Standard Overnight – 1 business day
How do I change my shipping address?
As long as you contact us before your order ships out (before 2pm Mon-Fri) we are able to change your shipping address. Once the package leaves our facilities we cannot change your shipping address.
How do I handle lost/missing packages?
We’re sorry to hear about your lost/stolen package. In these situations we need to legally protect all parties involved, so we require claim information from USPS/FedEx in order to proceed.
USPS Claim Service:
Please call USPS at (800) 275-8777 or file a claim form online at https://www.usps.com/help/claims.htm. Please have your tracking number on hand. Please note, if you chose USPS First Class, you will need to file a Lost Mail Search at https://www.usps.com/help/missing-mail.htm.
If your courier is not able to locate your package – please forward us your claim information email which includes your claim number and official lost status of your package. Once we verify the claim number, we will then ship your order back out to you.
Tip #1: USPS couriers have GPS chips in their package scanners. Oftentimes you can visit your local USPS branch and ask them to locate where the package was dropped off at using Google Maps. Sometimes you will find your package was delivered to a neighbor on accident.
Tip #2: Don’t file a claim for a refund of shipping cost! They will deny your claim because you are not the shipper.
Tip #3: Mail fraud is a felony. While 99% of people are truthful, we take these steps to ensure the 1% doesn’t take away your rights to buying from Phoria CBD.
Yes, we only ship to Po boxes with USPS shipping methods. Fedex does not ship to PO boxes unfortunately.
Can you ship outside of the United States?
Unfortunately we do not ship orders internationally. We only ship to the United States.
Yes, all of our orders are shipped in unmarked packages.
Will I receive tracking on my package?
Yes, as soon as your label is printed your tracking number is automatically emailed to you. From that point it should be showing on the USPS or fedex tracking system within a few hours.