Frequently Asked Questions

You Have Q's. We Have Answers.

Payments

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express and Discover. We also accept bitcoin and other crypto payments.

Have you received my payment?

Once your payment has been received your order status goes from pending payment to processing. Once an order is in the processing state it ships with our next batch of orders.

Shipping

What shipping methods are available?

We ship with both the U.S. Postal Service and Fedex. The post office is normally less expensive and typically is what most people use.

Shipping Times

USPS First Class or FREE Shipping Option – 5-9 business days

USPS Priority – 2-3 business days

USPS Express – 1-2 business days

Fedex Ground – 2-5 business days

Fedex 2 day – 2 business days

Fedex Standard Overnight – 1 business day

How do I change my shipping address?

As long as you contact us before your order ships out (before 2pm Mon-Fri) we are able to change your shipping address. Once the package leaves our facilities we cannot change your shipping address.

How do I handle lost/missing packages?

We’re sorry to hear about your lost/stolen package. In these situations we need to legally protect all parties involved, so we require claim information from USPS/FedEx in order to proceed.

USPS Claim Service:
Please call USPS at (800) 275-8777 or file a claim form online at https://www.usps.com/help/claims.htm. Please have your tracking number on hand. Please note, if you chose USPS First Class, you will need to file a Lost Mail Search at https://www.usps.com/help/missing-mail.htm.

If your courier is not able to locate your package – please forward us your claim information email which includes your claim number and official lost status of your package. Once we verify the claim number, we will then ship your order back out to you.

Tip #1: USPS couriers have GPS chips in their package scanners. Oftentimes you can visit your local USPS branch and ask them to locate where the package was dropped off at using Google Maps. Sometimes you will find your package was delivered to a neighbor on accident.

Tip #2: Don’t file a claim for a refund of shipping cost! They will deny your claim because you are not the shipper.

Tip #3: Mail fraud is a felony. While 99% of people are truthful, we take these steps to ensure the 1% doesn’t take away your rights to buying from Phoria CBD.

Do you ship to PO boxes?

Yes, we only ship to Po boxes with USPS shipping methods. Fedex does not ship to PO boxes unfortunately.

Can you ship outside of the United States?

Unfortunately we do not ship orders internationally. We only ship to the United States.

Do you ship discreetly?

Yes, all of our orders are shipped in unmarked packages.

Will I receive tracking on my package?

Yes, as soon as your label is printed your tracking number is automatically emailed to you. From that point it should be showing on the USPS or fedex tracking system within a few hours.

What Is CBD?

CBD or cannabidiol is a molecule in the cannabis plant known as a cannabinoid. It exists alongside over 100 other similar compounds. CBD is used for a large variety of reasons, and we recommend our customers always try and learn as much as they can from 3rd party informational sources as well to fully encompass the information that is readily available concerning CBD and the CBD industry.

What does full spectrum mean?

Full spectrum is a term that refers to the scope of ingredients in the extracted oil. Full spectrum oil contains all of the cannabinoids, phytonutrients flavonoids and other plant compounds relative to the native account rather than just containing some of them or none of them in CBD isolate based products. Of course the full spectrum of plant compounds in an extract typically produces an “entourage effect”, an increased effectiveness which only occurs when all of the native plant compounds are taken together with each other.

Will Phoria CBD's products get me high?

No, they will NOT. All of our products contain no THC or less than 0.3% THC so they will NOT make you high, lightheaded or intoxicated.

I am in a state where medical marijuana is illegal, is your product legal?

All of our products are manufactured from industrial hemp and contain less than 0.3% THC or no THC whatsoever so all of our products are 50 state legal and federally legal.

Will I fail a drug test screening?

Unfortunately there is no definitive answer as there are too many variables at play. Our full spectrum products contain negligible amounts of THC, but after prolonged use a small amount has the ability to build up in your system causing a failed drug test. If you are worried about failing a drug screening please consider using our CBD isolate version of our products which contain 0.0% THC.

What kind of tests do you run on your products?

We test for cannabinoid potency and microbial contamination on all of our products to ensure a safe and reliable experience. All of our tests are carried out by licensed third-party laboratories.

What is the difference between hemp oil and cbd oil?

There is a major difference between these two oils. Hemp oil sometimes more commonly referred to as hemp seed oil is an oil rich in omega 3 fatty acids that is made from the seeds of the hemp plant only. This oil contains no CBD because only the flowering part of the hemp plant produces a majority of the cannabinoids. CBD oil is going to be most likely what you are looking for and unfortunately there are a lot of scams around, specifically on Amazon and other websites confusing people into thinking products made with hemp oil contain CBD when they do not.

What is the difference between cannabis, hemp and marijuana?

Cannabis sativa is the scientific name for the marijuana plant. However all of our products remain 50 state legal because we use industrial grade hemp, which is a specific version of cannabis sativa that contains less than 0.3% THC on average. Marijuana by definition are version of the plants that produce large amounts of THC in the flowers.

What extraction method do you use?

All of our full spectrum tinctures, lotions and salves use an ethanol based hemp extraction. Our CBD hemp oil is darker in color than some other manufacturers because we believe in the benefits from the entire plant, rather than a concentrated molecule. However, we do offer CBD isolate only versions on many of our products as an additional buying option.

Why buy CBD from Phoria?

At Phoria, we have been working with CBD commercially since 2013 and offer white label manufacturing services for over 100 other CBD companies. Our products are designed from scratch and sometimes even take multiple years and extensive testing to come to fruition. We strive to have the best formulas and CBD products on the market and are extremely happy with our current product line up. We are always devising new products and continue to grow with help from our loyal customer base. We love keeping our customers happy, and customer satisfaction is our first and foremost focus.